Frequently Asked Questions

[vc_row][vc_column][vc_custom_heading text=”FAQs ” font_container=”tag:h2|font_size:40px|text_align:center|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1504725853646{margin-top: 30px !important;margin-bottom: 10px !important;}”][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”How do I place an order?” el_id=”1459864577831-bdb5bc1a-4a98″]Select a cake, enter your delivery and contact information and make payment with your card or by direct bank deposit. Once we confirm your payment, we place your order with the baker, pick it up at the due date and deliver to you! Or you can simply call us on 0809-500-1000 or send a Whatsapp message to place your order.[/vc_toggle][vc_toggle title=”How do I pay for my cake order? ” el_id=”1459864633996-9b7e4f16-199e”]-Pay with your debit or credit card on our verified interswitch platform

-Direct Bank Deposits (Click here for bank account details)

We do not accept cash. Cashless society, y’all![/vc_toggle][vc_toggle title=” Can I pay on delivery? ” el_id=”1459864665894-b82f7067-8407″]The ‘Pay on delivery’ option is unavailable because cakes are highly customised products and we need some guarantee about your order before going ahead to bake it[/vc_toggle][vc_toggle title=”Do you offer a pick-up option?” el_id=”1459864700197-4c554837-f084″]Sadly, we currently do not but we are working super hard to ensure that this option becomes available as soon as possible.[/vc_toggle][vc_toggle title=”Can I order for a cake and have it delivered same day?” el_id=”1459864738156-c9e9af2d-48c9″]Yes you can if you order before 12 Noon. However, not all cakes are available under this option. Please click here to see cakes available for same day delivery.[/vc_toggle][vc_toggle title=” What happens when I’m not available to receive the cake?” el_id=”1459864765251-4a22323b-b290″]Before your cake is delivered, a member of our team will contact you to ensure you will be available to receive your order.[/vc_toggle][vc_toggle title=”What happens if the wrong cake is delivered to me?”]orderAcake.ng will accept responsibility for the error and deliver the right cake  immediately. Where this is not possible, your money will be immediately refunded in full.[/vc_toggle][vc_toggle title=”Do you deliver on weekends?”]Yes, we deliver MondaySunday.[/vc_toggle][vc_toggle title=”What are your opening hours?”]We are open 8am – 6pm (MondaySaturday)

1pm – 6pm (Sundays)[/vc_toggle][vc_toggle title=”Do you make early morning deliveries & night deliveries”]Yes, but for an additional charge. Please check our Delivery Information for more details.[/vc_toggle][vc_toggle title=”How are your cakes packaged?”]Our cakes are packaged in our hygienic and fully branded orderAcake box made from environment-friendly materials[/vc_toggle][vc_toggle title=”Do you deliver to other cities?”]Our primary base is currently Abuja. However, we make cake deliveries in other Nigerian cities on special request. This request can be made on the Customise Your Cake Page

Wedding cake deliveries are made nationwide.[/vc_toggle][vc_toggle title=”How do I sign up as a baker?”]Click on the ‘New Baker Registration’ link at the bottom of the page.[/vc_toggle][vc_toggle title=”Can I cancel my order after payment has been made?”]Yes, but not less than 72hrs (3 days) to scheduled delivery. Also, a 5% fee will be deducted for cancelled orders[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Have we answered all your questions? If not, please give us a call on 0809-500-1000 or email us at hello@orderAcake.ng

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